These Terms of Service (“Terms”) govern your access to and use of the Hyperloop accounts-receivable and finance-automation platform at app.hyperloopai.io (the “Service”), operated by HyperloopAI, Inc. (“Hyperloop,” “we,” “us”). By creating an account, clicking “I agree,” or using the Service, you agree to these Terms, to our Privacy Policy, and — where Hyperloop processes personal data on your behalf — to our Data Processing Agreement (the “DPA”), which is incorporated into these Terms by reference. If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business (“you” or “Customer”).
Hyperloop helps businesses monitor accounts receivable, understand why invoices are unpaid, and — on paid tiers — prepare and send collections communications, respond to billing queries, match payments, and forecast cash. The features available to you depend on your subscription tier and your configuration of the Service.
You must provide accurate signup information, keep your credentials secure, and are responsible for all activity under your organization’s account, including that of the users you invite. You must be able to form a binding contract and must have authority to register the business and to connect its accounting, email, and related data. We may screen new accounts for fraud and abuse and may decline or suspend accounts that fail screening.
New accounts may begin on a time-limited free trial of a paid tier without a payment card; at the end of the trial the account continues on the free tier unless a paid subscription is started — we do not lock you out. Paid subscriptions are billed in advance through our third-party payment processor on a recurring basis until cancelled. Usage above a plan’s limits may incur overage charges where the plan specifies them. You authorize us and our payment processor to charge your payment method for all fees due. Fees are exclusive of taxes, which you are responsible for. Except where required by law or expressly stated, fees are non-refundable. You may cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
You agree not to misuse the Service, including by: attempting to access data that is not yours or another organization’s data; probing, scanning, or disrupting the Service or its security; reverse-engineering or copying the Service except as permitted by law; using the Service to build a competing product; or using it to send unlawful, deceptive, harassing, or abusive communications. You are responsible for the content of communications the Service sends on your behalf and for your users’ compliance with these Terms.
When you enable outbound features, the Service prepares and sends collections and related communications on your behalf, from your own connected mailbox or sending domain (for example, your Google Workspace or Microsoft 365 account, or your SMTP server). As between you and Hyperloop, you are the sender and are responsible for: having a lawful basis and any required notices or consents to contact your payers and their personnel; complying with laws that apply to your communications (including, as applicable, CAN-SPAM, the TCPA, the FDCPA and analogous state debt-collection laws, and e-privacy and marketing laws); honoring opt-out and unsubscribe requests; and the accuracy of the amounts and statements in your communications. The Service provides controls to help you comply — including approval workflows, sending limits, suppression of opted-out recipients, and one-click unsubscribe headers — but you remain responsible for how you configure and use them. Hyperloop is not a debt collector and does not collect debts on its own account.
You retain all rights to the data you or your connected systems provide to the Service (“Customer Data”). You grant Hyperloop a limited license to host, process, and transmit Customer Data solely to provide and improve the Service as permitted by these Terms and the DPA. Where Customer Data includes personal data, Hyperloop processes it as your processor under the Data Processing Agreement, and our handling of personal data is further described in the Privacy Policy. You are responsible for having the right to provide any data you connect and for the lawfulness of that data.
The Service uses automated systems and machine-learning models to classify invoices, draft communications, and make recommendations. These outputs may be incomplete or incorrect and are provided to support your decisions, not to replace them. Outbound actions run through the controls you configure (including, where enabled, human approval before anything is sent). Hyperloop is not a licensed financial, accounting, tax, or legal advisor, and the Service’s outputs are not professional advice. You are responsible for reviewing outputs before relying on or acting on them.
The Service integrates with third-party services you choose to connect (for example, accounting/ERP systems, email providers, messaging platforms, and payment processors). Your use of those services is governed by their own terms, and you authorize Hyperloop to access and exchange data with them on your behalf as needed to provide the Service. We are not responsible for third-party services or for data you direct us to send to or receive from them.
Hyperloop and its licensors own all rights in the Service, including its software, models, and content (excluding Customer Data). We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service, without obligation to you.
Each party may receive non-public information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully received from a third party. Customer Data is treated under Section 6 and the DPA rather than this Section.
We aim to keep the Service available but do not guarantee uninterrupted operation, and we may perform maintenance or modify or discontinue features. We will give reasonable notice of material adverse changes to features you rely on.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Service will be error-free or that its outputs will be accurate or achieve any particular collections or financial result.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Except for your payment obligations and either party’s liability that cannot be limited by law, each party’s aggregate liability arising out of or related to these Terms will not exceed the fees you paid to Hyperloop for the Service in the twelve (12) months before the event giving rise to the liability.
You will defend and indemnify Hyperloop against third-party claims arising from your Customer Data, your communications sent through the Service, or your use of the Service in violation of these Terms or applicable law, except to the extent caused by Hyperloop’s breach of these Terms.
These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate access for breach of these Terms, non-payment, or to protect the Service or others, with notice where practicable. On termination, your right to use the Service ends; you may export or request deletion of your data as described in the Privacy Policy and the DPA. Sections that by their nature should survive (including 6, 9–14, and 16) survive termination.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the parties submit to the courts located in Delaware, except where mandatory local law provides otherwise. [Counsel to confirm venue, arbitration, and consumer-law carve-outs before launch.]
We may update these Terms from time to time. We will post the updated version at /legal/terms with a new version date and, for material changes, provide reasonable notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms, together with the Privacy Policy and the DPA, are the entire agreement between you and Hyperloop regarding the Service and supersede prior agreements on that subject. If any provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other’s consent, except to a successor in connection with a merger, acquisition, or sale of assets. Failure to enforce a provision is not a waiver.
Questions about these Terms: [email protected]. Privacy and data-processing questions: [email protected].