Sub-processors

Version: 2026-08-05 · Entity: HyperloopAI, Inc. · Contact: [email protected]

⚠️ DRAFT — factual scope confirmed (US hosting, customer-SMTP email, entity names, provider scope); pending legal counsel review before publishing.

HyperloopAI, Inc. ("Hyperloop") engages the third parties below to help provide the Subscription Services. Each is bound by a data-processing agreement and processes Customer Data only as needed to provide its service. This page is referenced by our Privacy Policy; we update it before adding or replacing a sub-processor.

1. Core sub-processors (all customers)

Sub-processor	Service provided	Customer Data processed	Region
Anthropic, PBC	AI / large-language-model processing (Claude) — generates collections drafts, classifies why invoices are unpaid, dispute analysis, risk & forecast narratives, and natural-language answers	AR data, invoice & customer details, and communication content included in prompts	USA
DigitalOcean, LLC	Cloud application hosting and managed PostgreSQL database	All Customer Data, at rest	USA
Stripe, Inc.	Subscription billing and payment processing for Hyperloop's own fees	Billing contact, company name/email; payment-card data is collected and stored by Stripe, not Hyperloop	USA
Plaid Inc.	Bank-account data aggregation for payment capture and cash reconciliation	Bank-account and transaction data the Customer authorizes	USA

Email delivery: collections and notification emails are sent over SMTP — using the Customer's own mail server where the Customer configures per-organization SMTP (see §3), and simulated by default until real delivery is enabled. Hyperloop does not use a third-party transactional email provider as a sub-processor; if a central email relay is introduced, its provider will be added here.

2. Feature-dependent sub-processors (only if the Customer enables the feature)

Sub-processor	Service provided	Enabled when	Region
Slack Technologies, LLC (Salesforce)	Slack app for notifications and natural-language AR queries	Customer connects a Slack workspace	USA
Merge API, Inc. (Merge.dev)	Unified API for long-tail ERP connectors (e.g. NetSuite, Dynamics, Sage)	Customer connects an ERP served via Merge	USA

3. Customer-connected systems (not Hyperloop sub-processors)

The following are the Customer's own systems that the Customer authorizes Hyperloop to read. Data flows from them into the Subscription Services at the Customer's direction; Hyperloop does not appoint them and they act under the Customer's own agreements with those providers:

Intuit Inc. — QuickBooks Online
Xero Limited — Xero accounting
Microsoft Corporation — Dynamics 365 Business Central
The Customer's own email server, where the Customer configures per-organization SMTP/IMAP for sending or ingesting mail

4. Notes on AI and model training

Anthropic does not use data submitted through its commercial API to train its models.
Hyperloop's own model-improvement (its collections learning loop) processes a Customer's data only where the Customer has opted in to data sharing for that purpose; see the Privacy Policy and the applicable subscription agreement for how anonymized data and derived model parameters are handled.